Q: I have two questions: Should distilled water be used to keep the mist fountain cleaner and what aromatherapy is recommended for the best effect?
A: If you have hard water, using distilled water can keep the bowl and mister clean for longer periods. Using it may decrease mist output, so we only recommend going that route if it is necessary. Any essential oil can be added to the water, but beware of cheaper ones that have filler in them because this will dirty the water and coat the mist maker. We do carry some good ones here: Fragrance Oils
Q: Do you sell replacement bowls for these fountains?
A: Yes we do. You can find them here: http://www.simplygoodstuff.com/mistfountain_bowl-lotus.html
Q: How do you order one of the four color bowls? When I click on any color it only gives two to choose from instead of all four that is in details.
A: The color options listed in the drop down box are what is currently available in this model. We are not able to get all four colors at this time. Sorry.
Q: We have one of the origianl petal mist makers. It's probably 8 years old. It has worked wonderfully. I had to change the disc one time so far. However, got up and the motor is dead. What model motor do I order to replace the old one? thanks
A: Any replacement mister we have in stock would be compatible with your fountain. Make your selection based on the features you prefer.
Q: We have the table top mister - can you order the tall petal stand - longer iron legs?
A: We have replacement stands available most times. Give us a call and someone would be happy to help you order one.
Q: My mother recently received her misting fountain and it has quit working. Any ideas we can try to see if we can correct the problem? Lights come on but they are only in the base and we have checked the plugs to make sure they are securely connected. Any ideas?
A: First, ensure that the mister is fully submerged in the water. If it is, and it's still not working right, please give us a call so that we can help you diagnose the problem.
Q: I think I have it set up wrong could you send me apic on how to set up. .?
A: Please give us a call during business hours and someone would be happy to walk you through the set up process.
Q: do you have replacement led equipment for sale?
Q: does the stand come with it?
Q: We have misplaced the center piece that hides the leg attachment to upper stand. Is there a replacement number that we can get for a reorder for the "Knockdown" metal stand? It is a mist of dreams.
A: Please give us a call. We should have a stand available.
Q: Is the splash guard on this model the lotus style or is the glass smooth?
A: AS of today, it varies by color. If you prefer one style over the other, just give us a call and we would be happy to help you order what you prefer.
Q: How sturdy is the tand? Does it tip over easily? What color is the cord?
A: The sturdy stand is very stable and does not tip easily. The cord color is black.
Q: Can you send me this mist fountain to Mexico? I am very interested in this onw with the glass bowl in black.
A: Yes. We do ship to your country.
Q: Does this model come with a mister and light that can mist while the lights are off. If not, do you sell these? Link?
A: This model does not come with this functionality by default, but we do sell replacement misters that will do what you want. Please give us a call if you need assistance placing an order.
Q: I do not know if I have hard water. Should I play it safe and buy distilled water or am I save to use regular tap water? I want to do what will give me the longest life out of my mister.
A: The effects of hard water can be seen. If you notice a large amount of build-up over a short period, you should switch to bottled water.
Q: How much water do we put in the bowl? We can’t find out instruction booklet.
A: You basically fill it all the way up. The center portion of the bowl holds all the water. When filled, the water line should be 1/4"-1/2" below the upper rim to avoid over filling, but keep in mind that the mister must be fully submerged to function.
Q: Can the fountain be set to one color only instead or the rotating colors?
A: You will need to change the mister to accomplish this. The mister that comes with this fountain has multi-colored lights that automatically change, but we also have single color misters, and models with controls to select any one of several lighting modes.
Q: My unit burned out can I order the piece or power part that gets plugged in the wall ???the original one was dropped and it’s just dead I so love it
A: You can find the replacement part you need here: https://www.simplygoodstuff.com/decor_mister_parts.html
Q: I inherited from uncle this model. It works great...but I am missing perhaps the parts that hold up the center small bowl. What can I do? It does not simply float..
A: We call the part you are looking for a "splash guard holder". You can find a replacement here: https://www.simplygoodstuff.com/decor_mister_parts.html
Q: Is the mister suppose to be fully emerged?
A: Submerged? Yes. The mister needs to be all-the-way under the water. The black thing on top is a low water sensor. If it is not under water, the unit will automatically shut down.
Q: This doesn't appear to be a water "fountain" Does it make the trickling water sounds that tiered water fountains make ?
A: Yes. You will get water sounds with this. It won't sound like rushing water, but there will be drips, drops, and the sound of trickling water to accompany the mist production.