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Ordering With Us

ORDERING FROM SIMPLYGOODSTUFF.COM:
At Simply Good Stuff the customer comes first. We do everything possible to make your shopping experience as painless as possible. All of our good stuff can be ordered securely using our online shopping cart 24 hours a day. You can also order all of our merchandise by calling us toll free at 1-800-724-6693. Real people are available to help you Monday through Friday 9am to 6pm ET. All pricing on www.simplygoodstuff.com is in U.S. dollars and is subject to change without notice. International customers please click here to view our International Order Policy.

YOUR PRIVACY:
Any of your personal information that is collected by www.simplygoodstuff.com (name, billing address, phone and credit card numbers, etc.) is fully secure. Our shopping cart is secured by 128-bit encryption, so your transaction can never be viewed, intercepted or altered by any other entity. When you enter the checkout process, you will notice a small padlock icon at the bottom of your browser window, or up in the address bar, and an https:// before the url, at the top. This indicates that the page you are viewing is indeed secure and encrypted. You will also be able to verify current ssl status and ownership by clicking the lock for more information. When on the secure checkout or account pages, no information entered will ever be readable or retrievable by any other company or person.

We collect information for the purpose of completing the sale, and only store what is necessary. Your credit card information is never stored by us, and the information we do keep, like address and other contact info will never be mishandled. We value your trust, and for that reason, we do everything possible to ensure that your information stays safe, and is only used for what you had intended. As an added layer of security, our entire site is also scanned daily and certified secure by McAfee. You will notice a McAfee security badge on our site that displays the current date, verifying that it is secure. Furthermore, we will never give, sell, trade or otherwise disclose your email or any other personal information for any reason. When you shop with us, you can be sure that everything is safe and secure, and all of the information you provide will never be shared. privacy policy

GUARANTEED LOW PRICES:
Simply Good Stuff has the best stuff at the lowest prices. We will meet or beat any competitors price on identical products offered at lower prices. This pricing has to be documented at the time of your purchase, and the merchandise must be available for immediate shipping. Our guarantee is on the product price plus shipping/handling and any taxes. Subject to our approval. If you would like to take advantage of this guarantee, simply call us at 800-724-6693 or send us an email at info@simplygoodstuff.com. If emailing please provide a link to the lower priced item.

SATISFACTION GUARANTEE:
Simply Good Stuff only sells the very best stuff. Our products are of the highest quality, and are thoroughly tested before they make it to our website. This is why we offer a full money back guarantee on every product we sell. If you are unhappy, or the product is not as advertised, simply return it to us within 60 days for a full refund on the purchase price less shipping and handling. You must include the original purchase receipt with your undamaged and unused merchandise, and you must ship it back to us. Shipping costs are not covered by this guarantee unless the item is defective or broken upon arrival. Any return older than 60 days will be subject to our approval, and may incur a restocking fee. Any return received within the 60 day time period will receive a full refund of the purchase price less any shipping that was paid.

PROCESSING & SHIPPING:
In general, our shipping and processing times are quite short. We make every effort to send out orders as soon as possible, and we try to ship them with the quickest possible service. We ship via UPS, USPS or FedEx, and you can choose the specific method in most cases. For certain items that ship for free or with flat rate shipping, we will determine the best method at the time of shipping. If you choose Standard Shipping or Free shipping at checkout, it will also be our choice for delivery methods. In most cases orders are sent to shipping within 24 hours of being submitted. Many orders will make it out of the warehouse on the same day they are placed, and the majority of the other ones will go out within 48 hours. The longest you may have to wait for regular merchandise to ship out is 3-5 business days. In more rare circumstances, we may be out of stock on one or more items in your order, and for an extended period of time. If the wait time to fulfill your order is to be anything beyond the standard amount of time(up to 3-5 business days), we will make every effort to inform you, and keep you updated via email. For orders where you are able to choose the shipping method, we charge shipping based upon the total weight of your order, your shipping location, and the delivery method you choose. The shipping amounts displayed will be actual costs and do not include any handling fees or extra charges. For delivery estimates and more information, please see or shipping & processing page.

Backorders
Backorders are rare at simplygoodstuff.com, but do happen occasionally. In the event of a backorder, you will be notified via email immediately, and we will make every effort to ship your stuff as soon as possible. Your out of stock merchandise will ship the same day our stock is replenished. For orders where there was a shipping charge, and multiple items were ordered, we may split your order into multiple shipments, so that your stuff is received as quickly as possible. This is on a case by case basis, and at our discretion. All orders where there was no shipping charge will ship once the entire order can be filled in a single shipment. If your order is split into multiple shipments, there would never be an additional cost to you. The shipping that you pay at checkout is the only amount of shipping you would have to pay.

PAYMENT:
All payments to www.simplygoodstuff.com are in US currency only. We accept most major credit cards(visa, mastercard & discover), as well as checks and money orders by mail. We also accept PayPal via our online shopping cart. All mailed payments can take up to 14 business days to clear the bank and must be written for the exact amount, including shipping. All online and phone orders will be charged as soon as your order is placed and immediately approved for shipping. For orders paying by check or money order, your order will be approved for shipping once payment has been received and cleared.

All orders are paid in full at the time you place it with us. This increases the security of the transaction by preventing the unnecessary transfer and storage of your credit card information. As you submit an order, it is processed in full, and charged immediately. We do not hold your information for transaction at a later date, so there is nothing for you to worry about. The sale is completely secure and encrypted, and no card numbers need to be stored here locally. You still retain every right to cancel, modify and request refund, and we are able to make any alterations to your order prior to it shipping.

SALES TAX (New York State ):
Residents of New York State, and orders shipping to a NYS address must pay sales tax. An additional charge of 8% will be added to all orders being shipped to a New York address.

CANCELLATIONS:
We understand that things happen, and you may, at some point need to cancel an order. This is a quick and painless process at simplygoodstuff.com. Just so long as your order has not entered the shipping process, we are happy to cancel an order at your request. Simply call us at 800-724-6693, or send us an email to orderhelp@simplygoodstuff.com. If emailing, please include your order number if possible. Once your cancellation request is in we will cancel your order as soon as possible. A full refund will be issued to your original payment method immediately upon cancellation. It can take up to 10 business days for a credit to show with some financial institutions though. You will receive an automatic email from us to confirm that the cancellation was successful and that the credit has been issued. If your order has entered the shipping process, or left our warehouse, then you will need to return it for a refund if you no longer want it.

RETURN POLICY:
At Simply Good Stuff your satisfaction is guaranteed. If you are unhappy with your purchase for any reason, simply send it back to us within 60 days of the order being placed, and we will refund the purchase price of the order (less S & H). For refund processing purposes, you must include the original receipt when returning your merchandise and a short note indicating your intentions. Returns are processed within 48 hours of arrival. Credit will be issued for the full amount of product price. The credit is always issued to your original payment method. Shipping is not refunded. Returns that arrive after 60 days will be subject to our approval, and may incur a restocking fee. Returns after 60 days may also be subject to store credit instead of credit to the original payment method.

*Returns must arrive within 60 days of shipment date. A restock fee of 15-50% will apply to any return processed beyond this time frame. We reserve the right to refuse any return after 60 days. In some cases, we will issue store credit for returns after 60 days.

* All return shipping costs are to be paid by the customer.

*Simply Good Stuff reserves the right to determine the value of any returned item.

*Wholesale, Special Order and Outdoor Fountain Orders are subject to restocking fee.

*Orders that shipped with free shipping will have the actual shipping costs paid by us deducted from any refund.
This exact shipping cost will be assessed to your order as a restocking fee. It will never be more than the exact amount it cost us to ship your order to you.

EXCHANGES:
At simplygoodstuff.com we want you to be completely happy with your purchase. For this reason, you are welcome to send any item that you ordered back to us in exchange for another. Simply ship back the product(s) in question, and include a copy of your original invoice with a short note indicating your intentions. Please make sure to include the product sku or complete name as it appears on the website of the item you wish to exchange for. For exchanges, all return shipping costs are to be paid by the customer, but your exchanged product(s) will ship back to you for free. We will contact you via phone for payment if there is a difference in pricing for your exchanged order. This will take place as your exchange is processed. Any questions prior to sending in an exchange, please call 800-724-6693.

RETURN ADDRESS:

Returns Department
simplygoodstuff.com
191 W Main St
Webster NY 14580

DAMAGED OR INCORRECT SHIPMENT:
If your package arrives damaged, please make a note of any and all damage and contact Simply Good Stuff at 800-724-6693 immediately. Inspect all items as soon as possible, if the incorrect product or number of products is shipped to you or if the merchandise arrives damaged or is not working properly, contact Simply Good Stuff immediately. We will evaluate any shipping problem you may have, and make sure that you receive the correct item or a replacement. If an error occurs where we ship you the wrong item, we will ship you the correct one at no additional cost to you. If an item is defective or not working we will fix or replace the item accordingly, and at no cost to you.

INTERNATIONAL ORDER POLICY:
Simplygoodstuff.com welcomes international orders and has processed many successful transactions outside of the United States. We offer a fast, efficient and hassle-free delivery service to our international customers. However, due to the increasingly high risk of fraud with international orders we have some restrictions in place to deter fraudulent activity. To be able to continue to serve our international customers, simplygoodstuff.com thoroughly evaluates all international orders for fraud potential and will prosecute to the full extent of the law any illegal attempts made to execute purchase transactions from our website. Simplygoodstuff.com reserves the right to hold-up or delay any international order we deem to be potentially fraudulent, for the purpose of verifying the legitimacy of the purchase transaction. In the unlikely event that we cannot verify the legitimacy of the purchase transaction, we reserve the right to cancel the order and reverse or void the credit card charges associated with the purchase.

International Shipping Restrictions

Due to high risk of fraud, Gemsuite.com at this time does not ship to the following countries:

  • Afghanistan
  • Albania
  • Angola
  • Colombia
  • Cambodia
  • Congo
  • Cuba
  • Egypt
  • Ethiopia
  • Iran
  • Indonesia
  • Iraq
  • Lebanon
  • Lithuania
  • Libya
  • Malaysia
  • Nigeria
  • Sierra Leone
  • Pakistan

This list may be modified at any time at our discretion due to increases in insurance claims or fraudulent credit card activity, or significant changes in trade restrictions or import practices which pose an undue financial burden to us.

Additional Verification

To facilitate processing of your order, in some circumstances we may ask that one or more of the following information be faxed or e-mailed to us:

  • Front and back copy of the credit card being used to make your purchase.
  • A photo identification that contains a signature and matches the first and last name on the credit card being used.
  • A recent credit card statement that matches the first and last name on the credit card being used.

Policy Summary

In assuming these security measures, simplygoodstuff.com recognizes that a minor inconvenience may be posed to international customers whose patronage we fully appreciate. Unfortunately, the security measures are necessary due to a very small percentage of parties with criminal intent, and due to complications associated with international credit card verification.

If you pay via credit card, we may require you to fax or email us a scan or photocopy of a government issued ID such as a driver's license or passport that clearly validates your address as being the same as the billing address of your credit card. This requirement is determined on a per-order basis depending on what country you are ordering from and what the dollar amount of the order is. We will sometimes also need you to scan both sides of your credit card and photo id and email or fax them to us before we can ship your order. In some cases we may require you to arrange payment via a wire or bank transfer if we feel it is too risky for us to accept your credit card.

All International Orders are final. We will not give any refunds or accept returns for International Orders. In the event your order is refused for any reason when international delivery is attempted, you will be responsible for additional shipping cost to have the package re-shipped to you. If it arrives damaged, we will be unable to re-ship, or issue any refund.

www.simplygoodstuff.com

Hours of Operation:
9:00 am to 6:00 pm, Eastern Standard Time (EST).

Contact Info:
Toll Free: 1-800-724-6693
Local/International: 585-545-4910
Fax: 585-545-4912
Email: info@simplygoodstuff.com

191 W Main St
Webster NY 14580

 

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simplygoodstuff.com
191 W Main St.
Webster NY 14580
1-800-724-6693
Mon-Fri 9am-6pm EST
We Accept The Following Payment Types:
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