At simplygoodstuff.com returning an order is easy. Because our stuff is so good, we receive very few orders back, but we also understand that situations will arise that necessitate a return. It does not matter to us if you decided you don't like it, or forgot you bought it in the first place. We offer a full satisfaction guarantee that allows you to return any order within 60 days for a full refund of the purchase price, less shipping and handling. When your return is processed, we issue the credit to your original payment method, and do not charge any sort of restocking fee. We do this to stand behind the stuff we sell, but also give you confidence in ordering from us. At this time, we do not even require return authorization. Simply ship back with a copy of your receipt, and let us know that you want to return it for a refund. We will process the return, and issue a credit within 5 business days of it arriving back at our warehouse.

RETURN POLICY:

At Simply Good Stuff your satisfaction is guaranteed. If you are unhappy with your purchase for any reason, simply send it back to us within 60 days of the order being placed, and we will refund the purchase price of the order (less S & H). For refund processing purposes, you must include the original receipt when returning your merchandise and a short note indicating your intentions. Returns are processed within 48 hours of arrival. Credit will be issued for the full amount of product price. The credit is always issued to your original payment method. Shipping is not refunded. Returns that arrive after 60 days will be subject to our approval, and may incur a restocking fee. Returns after 60 days may also be subject to store credit instead of credit to the original payment method.

*Returns must arrive within 60 days of shipment date. Used items will be accepted at full value in some cases, and at a reduced value in others. Please contact us for restrictions and/or limitations for specific products. A restock fee of 15-50% will apply to any return processed beyond the 60 day time frame. We reserve the right to refuse any return after 60 days. In some cases, we will issue store credit for returns after 60 days.

* All return shipping costs are to be paid by the customer.

*Simply Good Stuff reserves the right to determine the value of any returned item.

*Wholesale, Special Order and Outdoor Fountain Orders are subject to restocking fee.

*Used Electronics are subject to restocking fee.

*Orders that shipped with free shipping will have the actual shipping costs paid by us deducted from any refund. This exact shipping cost will be assessed to your order as a restocking fee. It will never be more than the exact amount it cost us to ship your order to you.

EXCHANGES:

At simplygoodstuff.com we want you to be completely happy with your purchase. For this reason, you are welcome to send any item that you ordered back to us in exchange for another. Simply ship back the product(s) in question, and include a copy of your original invoice with a short note indicating your intentions. Please make sure to include the product sku or complete name as it appears on the website of the item you wish to exchange for. For exchanges, all return shipping costs are to be paid by the customer, but your exchanged product(s) will ship back to you for free. We will contact you via phone for payment if there is a difference in pricing for your exchanged order. This will take place as your exchange is processed. Any questions prior to sending in an exchange, please call 800-724-6693.

DAMAGED OR INCORRECT SHIPMENT:

If your package arrives damaged, please make a note of any and all damage and contact Simply Good Stuff at 800-724-6693 immediately. Inspect all items as soon as possible, if the incorrect product or number of products is shipped to you or if the merchandise arrives damaged or is not working properly, contact Simply Good Stuff immediately. We will evaluate any shipping problem you may have, and make sure that you receive the correct item or a replacement. If an error occurs where we ship you the wrong item, we will ship you the correct one at no additional cost to you. If an item is defective or not working we will fix or replace the item accordingly, and at no cost to you.